State Farm® Insurance Agent Ryan Hudson

"Hi Isabel, Thank you for sharing your concerns. We want to clarify the complete timeline to ensure all information is accurately represented. On October 10th, you were emailed directly from state farm regarding your refund and were asked how you preferred to receive your payment. A response to that email was required to move the refund forward, but state farm did not receive one from you, which caused the initial delay. When you later contacted our office, Tori was the team member who assisted you each time. She has been the one actively communicating with you for months, including explaining that refunds cannot be applied toward your bill, as this is a State Farm corporate policy, not an office-level decision. It’s also important to clarify that the only interaction you previously had with Jenny before today was when you called, stated that “Jenny would be no help,” and hung up the phone without giving her an opportunity to assist you. Prior to today’s call, you had not discussed your refund with her at all. During today’s call, you spoke with both Tori and Jenny. While we fully understand how frustrating this situation feels, all communication must remain respectful. There were moments during the call where Jenny was spoken to disrespectfully despite only trying to help support the conversation. We kindly ask that all interactions remain professional so we can continue assisting you effectively. We also want to clearly reiterate that refunds are not processed through our agent office. All refunds are handled directly by State Farm corporate, and disbursements come solely from our corporate partners, not from our local agency. Our role is to help communicate, track, and follow up on your behalf, which Tori has been consistently doing. We appreciate your patience, and we remain committed to helping ensure this is completed as quickly as possible. "

"Thank you, Dina! I'm happy to hear that Phillip provided you with professional and courteous service while discussing insurance. We appreciate your feedback and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"

"Hey Mary! Thank you for sharing this. Elijah will be glad to know his steady support has stood out in your many years of handling insurance needs. If you ever need anything with your homeowners coverage or auto coverage, we’re here to help. "

"Thank you, Tom! I'm happy to hear that Caleb was able to assist you in finding the right product for your family. Our team is dedicated to providing personalized service and ensuring you have the best options. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Hey Suellen! Thanks for taking a moment to share your experience. It’s great to hear Caleb made your transition to a new auto and homeowners policy quick and easy while finding coverage that fits your needs and budget. We appreciate you choosing us!"

"Whitney Anne, thank you for your fantastic feedback! I'm glad Elijah could provide you with informative and pressure-free service. We appreciate your kind words and are here whenever you need us. Let us know if there's anything else we can assist you with!"

"Thank you for your review, Ashley! I'm so happy to hear that Tori was able to assist you with such care and professionalism. We appreciate your kind words and are always here to help with any questions or needs you might have. Thanks for choosing us!"

"Nicole, thank you for your wonderful feedback! I'm happy to hear that Jennifer was able to provide such a thorough and clear explanation of your insurance options. Your recommendation means a lot to us. If you have any more questions or need assistance, feel free to reach out anytime!"

"Kaylie, thank you for your feedback! I'm happy to hear that Caleb was able to assist you so well. We look forward to continuing to work with you. Let us know if there's anything else we can do for you!"

"Thank you, Hunter, for sharing your wonderful experience! I'm delighted to hear that Phillip K has been providing you with exceptional service and support. Your recommendation means a lot to us. If you ever need anything else, feel free to reach out!"

"Thank you, Jeff! I'm happy to hear that you enjoyed your conversation with our team. We always strive to provide expert advice and a friendly experience. If you have any more questions or need assistance, feel free to reach out anytime!"

"Skeeter, thank you for your fantastic review! I'm happy to hear that our expertise made a difference in your decision to switch to State Farm. We're glad you're enjoying the benefits! If you have any questions or need further assistance, feel free to reach out anytime."

"Yasmine, thank you for your wonderful feedback! I'm happy to hear that Elijah provided consistent and efficient service. We look forward to continuing to assist you with your auto policy. If you have any questions or need further assistance, feel free to reach out!"

"Thank you, Ronald, for your feedback! I'm happy to know you found our service quick and pleasant. If there's anything else we can assist you with, feel free to reach out!"

"Thank you, Melony! I'm happy to hear that Caleb made such a positive impression. Our team is dedicated to providing a welcoming experience from the start. If there's anything else we can assist you with, feel free to reach out!"

"Thank you, Martha, for your wonderful feedback! I'm so happy to hear that you've had consistently great experiences with our team. It's fantastic to know that we've been able to help you find ways to lower your insurance rates and introduce you to policies that fit your needs. Your satisfaction is our priority, and we're grateful for your continued trust in us. Let us know if there's anything else we can assist you with!"

"Thank you, Samantha! I'm happy to hear that Caleb was able to assist you efficiently and make the process smooth. Our team is dedicated to providing knowledgeable service, and it's great to know we met your expectations. If you need anything else, feel free to reach out!"

"Mr. Vincent we apologize for the delay in responding to your call yesterday although we were unable to connect you with Jennifer at that time, we offered you to leave her a message so she could return your call. Even though you declined a return phone call Jennifer did reach out to you after returning from lunch. Please know that even when I am out of the office or in customer meetings, I make it a priority to return calls the same day. I also gave you my personal cell number when you came on board with us in case of an important issue. I sincerely apologize for any miscommunication with my office you had and assure you we will take steps to prevent this from happening again, thank you for your understanding. Please reach back out as soon as you can."

"Thank you, Esa! I'm happy you found our service excellent. We’re always here to help with your insurance needs. Let us know if there's anything else we can do for you!"

"Thank you, Chris! I'm happy to hear that Phillip was able to assist you with your policy and provide the answers you needed. Our team is dedicated to offering knowledgeable support. If you have any more questions or need further assistance, feel free to reach out anytime!"

"Thank you, Herb! I'm happy to hear that Elijah provided you with such a thorough and polite experience while handling your new account. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"

"Thank you, Madison! I'm happy to hear that Philip provided such excellent service and helped your family with your insurance needs. It's great to know you're satisfied with the coverage and pricing. If you have any more questions or need assistance, feel free to reach out anytime!"

"Thank you for your kind words, Caitlin! I'm delighted to hear that Caleb was able to assist you with your insurance needs and that you felt welcomed by our team. Your recommendation means a lot to us. If you or your friends and family have any questions in the future, feel free to reach out!"

"Thank you, Nicole! I'm happy to hear that our customer service team provided you with a patient and informative experience. Your satisfaction is important to us, and we're glad you felt no pressure. Let us know if there's anything else we can assist you with!"

"Thank you, Skylah! I'm so happy to hear about your positive experience with our team. It's great that we could assist you in finding the right plan without any pressure. We always strive to provide excellent service and accommodate our customers' needs. If you ever need further assistance, feel free to reach out!"